If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 70

Multiple Choice

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

• A) emotional labor
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) deviant behavior

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Definitions:

Real Estate

Property consisting of land and the buildings on it, along with its natural resources.

Social Guests

Individuals who are invited to visit someone's home or attend a private function or gathering without any expectation of providing a service or receiving payment.

Licensees

Individuals or entities that are granted permission to do certain things by another’s leave, such as occupying or using someone’s property.

Negligent Defendants

Individuals or entities being sued in civil court for harm caused by their failure to act as a reasonable person would have.