An Ethically Healthy Climate ________

question 16

Multiple Choice

An ethically healthy climate ________.

• A) exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors
• B) is non-existent in businesses
• C) seldom allows employees to do their work productively
• D) cannot be created by managers, but must be dictated by the organization's mission
• E) interferes with the actual performance of the organization

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Definitions:

Complaint Resolution

Complaint Resolution involves the process and methods used by organizations to address, solve, and respond to customer complaints, aiming to restore customer satisfaction.

Customer Satisfaction

The measure of how products or services supplied by a company meet or surpass customer expectation.

Discrete Metric

A measurement used for data that can only take certain, distinct values within a mathematical or statistical model.

5-point Rating Scale

A 5-point rating scale is a survey tool that asks respondents to rate a question or statement on a five-point scale, typically ranging from strongly disagree to strongly agree.