Which of the Following Is Not a Measure of Retention

question 49

Multiple Choice

Which of the following is not a measure of retention?

• A) recall
• B) recognition
• C) relearning
• D) retrieval

---

Definitions:

External Failure Costs

Costs that occur after a product has been delivered to the customer and a defect has been found, including returns, repairs, and warranty claims.

Incentive Compensation

A form of payment designed to motivate and reward employees beyond their regular pay, based on their performance.

Balanced Scorecard Performance Measures

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

Customer Measures

Metrics or indicators used to evaluate the satisfaction, loyalty, retention, and acquisition of customers within a business.