If College Student Emily Is Going Back and Forth to Home

question 41

Multiple Choice

If College Student Emily is going back and forth to home to help care for an ill parent or assist her family during a difficult time, her partner will take this information into consideration if she snaps at him or is unusually quiet; however, a clerk at a store or a waiter who does not know Emily's contextual information might assume that she is being rude or impolite in a social interaction. This is an example of _____.

• A) Communication Ignorance
• B) Dual Personality
• C) Private Couple Meanings
• D) Communication Duality

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Definitions:

CRM Program

Customer Relationship Management program; a strategy for managing an organization's interactions with current and potential customers using data analysis about customers' history with a company.

Customer's Profitability

The financial benefit a company gains from dealing with a customer, considering the revenues generated and the costs associated with maintaining the relationship.

Order Status Communication

The process of providing updates to customers about the progress and current status of their orders, from placement through to delivery.

Human Method

An approach that relies on human input, expertise, or interaction as part of a process or system.