The Best Way for a Practitioner to Confirm His or Her

question 10

Multiple Choice

The best way for a practitioner to confirm his or her understanding of the discussion in a telephone conversation with a client is to:

• A) tape all client telephone calls.
• B) take accurate notes during the conversation.
• C) send a hard copy of a follow-up letter to the client.
• D) Important discussions with clients should only take place face-to-face.

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Definitions:

Apologize

To express sorrow for wrongdoing and seek forgiveness.

Failure

The inability to achieve a desired or intended outcome.

Art

The expression or application of human creative skill and imagination, typically in a visual form such as painting or sculpture.

Body Language

Non-verbal communication through gestures, expressions, and body movements that convey messages and emotions.