The Appropriate Response for a U

question 2

Multiple Choice

The appropriate response for a U.S. exporter to appreciation of the dollar would be to

• A) raise the foreign currency price if the dollar appreciation was expected to be temporary and the cost of regaining market share was minimal
• B) move some production offshore if the appreciation were expected to persist for an extended period
• C) keep the foreign currency price constant if demand is quite elastic
• D) all of the above

Differentiate between the roles of internal and external change agents in organizational change.

Comprehend the importance of diffusing change throughout the organization for successful implementation.

Understand the process and requirements of refreezing in organizational change.

Identify the significance of creating internal urgency for change.

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Definitions:

Customer Service Department

A division within a company that handles inquiries, supports customers with problems, and provides after-sales service.

Cost Per Minute

A metric used to measure the cost incurred by an operation or process on a per-minute basis, often used in efficiency and productivity analyses.

Customer Cost Analysis

An assessment of the costs associated with acquiring and serving a customer, used to evaluate the profitability of customer relationships.

Time-Driven Activity-Based Costing

An accounting method that assigns costs based on the actual time resources are consumed by activities, improving accuracy of cost allocation.