Fred Manages an Overnight Shipping Service in a Large Eastern

question 18

Multiple Choice

Fred manages an overnight shipping service in a large eastern city. He has heard about the increase in workplace violence and wants to make sure nothing happens in his plant. He installed security checkpoints on all entrances to company premises. Is there anything else Fred can do?

• A) Add psychological testing to the hiring requirements.
• B) Move to another geographical location.
• C) Provide free self-defense training for all employees.
• D) Review video surveillance tapes each evening to spot strange behavior among employees.
• E) Train managers to treat employees with respect during the discipline process.

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Definitions:

Form Utility

Form utility refers to the value added to goods through the manufacturing process, transforming raw materials into finished products that are more desirable to consumers.

Appealing To Buyers

Strategies used by companies to attract and persuade potential customers to purchase their products or services.

Direct Channel

A distribution method where a company sells its products or services directly to its customers without the use of intermediaries or third parties.

High-School Glee Club

A musical group within a high school that performs a variety of songs, often including dance or theatrical elements.