Ramone, an Account Manager for a Large IT Provider, Has

question 75

Multiple Choice

Ramone, an account manager for a large IT provider, has set his quota for next year 20% higher and decided to improve customer satisfaction quality by 10%.What MBO step was Ramone performing?

• A)Goal setting
• B)Monitoring
• C)Performance evaluation
• D)Formal review
• E)Self-control

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Definitions:

Job Satisfaction

A measure of how content an individual is with their job; it encompasses many factors, including the nature of the work, remuneration, and work environment.

Middle Adulthood

A stage of life, typically considered to occur from around age 40 to 65, characterized by stability in career, relationships, and sense of self.

Midlife

A period in an adult's life, often between the ages of 40 and 65, marked by personal, professional, and familial transitions and reflections.

Age

A measure of the amount of time an individual or object has existed from a particular starting point, typically measured in years.