Cindy, a College Secretary, Discarded Transcript Updates Instead of Filing

question 66

Multiple Choice

Cindy, a college secretary, discarded transcript updates instead of filing them.David, the dean, spoke to Cindy this morning about the quality and timing issues that her actions had caused.Cindy apologized and said she had no idea that a semester's worth of information mattered.She vaguely remembered filing transcripts about 6 months ago, right after she started this job, and discarding unofficial updates at that time.She told David that this wouldn't happen again, but that he should have done a better job of training her about what paperwork was important.Her work was usually accurate, but there were several similar instances.David had only issued verbal warnings to this point.What should David do?

• A)David should consult the corporate attorney about firing Cindy.
• B)Nothing.The issue is resolved.
• C)Issue a written verbal warning outlining the solution to the problem and any follow-up action that will be taken if the problem recurs.
• D)David should suspend Cindy from work without pay for two to three weeks.
• E)David should fire Cindy.

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Definitions:

Prone

Refers to lying face down or a tendency towards a particular condition or behavior.

Colic

A condition seen in infants, marked by periods of intense, unexplainable crying for more than three hours a day, more than three days a week, for three weeks or more.

Pacifier

A device given to infants to suck on for comfort, which can help soothe them.

Rickets

A bone disorder caused by vitamin D, calcium, or phosphate deficiency, leading to softening and weakening of the bones in children.