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How does the goal of a firm vary across countries?
Cross-functional Teams
Groups composed of members from different departments or areas of expertise working together towards a common goal.
Bureaucratic Control
Control accomplished through rules and routines.
Standardized Rules
Established and uniform procedures and criteria that apply to all relevant parties in a given context to ensure consistency and fairness.
Scripted Greetings
pre-written messages used in customer service settings to ensure consistency and efficiency in communication with clients.
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