Which of the Following Statements Is False

question 70

Multiple Choice

Which of the following statements is false?

• A)service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations
• B)one service recovery guideline involves fair treatment for customers
• C)approximately 40% of customers who experience a problem with purchases of less than $5 will not do business with that company again
• D)good or excellent service recovery can actually result in increased customer loyalty
• E)all of the statements are true

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Definitions:

Stress

A physical, mental, or emotional strain or tension resulting from adverse or very demanding circumstances.

Depression

A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.

Anxiety

An emotion characterized by feelings of tension, worried thoughts, and physical changes like increased blood pressure, often in response to perceived stress.

Case Studies

Detailed analyses of particular instances, individuals, or groups, used as illustrative examples or research tools.