Which of the Following Statements Is False

question 70

Multiple Choice

Which of the following statements is false?

• A)service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations
• B)one service recovery guideline involves fair treatment for customers
• C)approximately 40% of customers who experience a problem with purchases of less than $5 will not do business with that company again
• D)good or excellent service recovery can actually result in increased customer loyalty
• E)all of the statements are true

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Definitions:

SRS

Simple Random Sample, a basic sampling technique in which each member of the population has an equal chance of being included in the sample.

P-value

The probability of observing test results at least as extreme as the results actually observed, under the assumption that the null hypothesis is true.

Statistically Significant

Indicates that the result of a statistical analysis is unlikely to have occurred by chance alone, according to a predefined significance level.

Null Hypothesis

A statement used in statistical testing that assumes no effect or no difference between groups, serving as the default assumption to test against.