Satisfactory Service Recovery Tends to Increase a Customer's Willingness to Recommend

question 4

True/False

Satisfactory service recovery tends to increase a customer's willingness to recommend the offending organization; unsatisfactory service recovery magnifies the initial failure.

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Definitions:

Agglutination

A reaction in which particles, such as pathogens or red blood cells, clump together, often due to an immune response.

Blood-Typing Chart

A blood-typing chart is a tool used to identify an individual's blood type based on the presence or absence of certain antigens on the surface of red blood cells.

Anti-Rh Sera

Antibodies used to prevent Rh sensitization in individuals who are Rh-negative, often given to Rh-negative mothers who may carry Rh-positive children.

Blood-Typing Chart

A reference that shows the compatibility between different blood types, used in transfusions to prevent adverse reactions.