Which of the Following Is Not a Baldrige Quality Award

question 12

Multiple Choice

Which of the following is not a Baldrige Quality Award category that is evaluated for achievement and improvement?

• A)customer and market focus
• B)strategic planning
• C)cost reduction
• D)process management
• E)all are relevant categories

---

Definitions:

Contribution Margin

A financial metric that represents the difference between sales revenue and variable costs, indicating how much revenue contributes to fixed costs and profit.

Break-Even Point

The point at which total costs match total revenue, meaning there is neither profit nor loss.

Sales Differential

Sales differential is the difference in sales volume between a company’s actual sales and a predetermined benchmark, such as past sales performance or market expectations.

Core Value

Fundamental beliefs or principles that guide an organization's actions and decision-making.