___________ Is the Process of Taking Corrective Action When Measurements

question 45

Multiple Choice

___________ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

• A)Benchmarking
• B)Leadership
• C)Control
• D)Managing

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Definitions:

Variable-ratio Schedule

A reinforcement schedule in operant conditioning where a response is rewarded after an unpredictable number of responses.

Reinforcement

In behavioral psychology, a process by which a behavior is strengthened or increased in frequency by the outcome that follows it.

Parental Disapproval

The expression of dissatisfaction or objection by parents towards the choices or behaviors of their children.

Self-actualize

The process of realizing and fulfilling one's own potential and capabilities, often considered the highest level of psychological development.