Which Statement About Measuring Customer Service Is True

question 38

Multiple Choice

Which statement about measuring customer service is true?

• A)Firms should choose those aspects of customer service that are easiest to measure.
• B)Order cycle time is the most commonly used customer service measure.
• C)Firms should use as many customer service measures as they can.
• D)It is possible for organizations to use only one customer service metric.

---

Definitions:

Detritus

Partially decomposed organic matter, often found in natural environments, serving as a nutrient source for some organisms.

Decaying Organic Matter

Organic material breaking down through the process of decomposition, typically by microbial action.

Ecosystem

A community of living organisms in conjunction with the nonliving components of their environment, interacting as a system.

Metabolism

All of the enzyme-mediated reactions in a cell.