Which Statement About Measuring Customer Service Is True

question 38

Multiple Choice

Which statement about measuring customer service is true?

• A)Firms should choose those aspects of customer service that are easiest to measure.
• B)Order cycle time is the most commonly used customer service measure.
• C)Firms should use as many customer service measures as they can.
• D)It is possible for organizations to use only one customer service metric.

---

Definitions:

Lump Payment

Lump Payment is a single payment made at a particular time, in contrast to multiple payments made over time.

Compounded Monthly

Monthly calculation of interest that factors in the original principal and also the accumulated interest from the past periods.

Month-End Payments

Regular payments made at the end of each month, often related to financial transactions such as loan repayments or rent.

Cash Prize

A monetary award given to a winner or recipient in contests, competitions, or lotteries.