Which of the Following Statements Is False

question 57

Multiple Choice

Which of the following statements is false?

• A)The service recovery paradox is where a customer holds the responsible company in higher regard after the service recovery than if a service failure had not occurred in the first place.
• B)A set formula that companies should follow for service recovery exists.
• C)One service recovery guideline involves fair treatment for customers.
• D)Service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations.

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Definitions:

Accrued Wages

Wages that have been earned by employees but have not yet been paid by the employer.

Accrued Revenues

Income that has been earned but not yet received; recorded to recognize revenue prior to cash receipt.

Depreciation Expense

The allocated expense of a tangible asset over its useful life, reflecting the use and wear and tear of the asset.

Income Tax Rate

The proportion or percentage of income that is paid as tax to the government, varying according to income levels or earnings.