The Customer Service Metrics That Are Chosen Should Be Relevant

question 76

True/False

The customer service metrics that are chosen should be relevant and important from the customer's perspective.

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Definitions:

Private Communications

Private communications involve the exchange of information between individuals in a manner that is not intended to be accessed or viewed by others.

Disclosure

The act of making information or data known or revealed, often referring to personal, confidential, or sensitive details.

Privilege

Unearned advantages or entitlements that benefit certain groups over others, often based on social or cultural identities such as race, gender, or class.

Intake

Therapist’s first meeting with the client in which the therapist gathers specific information to address the client’s immediate needs.