___________ Refers to Satisfying Current and Emerging Customer Needs

question 48

Multiple Choice

___________ refers to satisfying current and emerging customer needs.

• A)Responsiveness
• B)Flexibility
• C)Relevancy
• D)Accommodation

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Definitions:

Financial Measures

Quantitative indicators used to assess a company's financial performance, including net income, return on investment, and earnings per share.

Nonfinancial Measures

Performance metrics that are not related to money but indicate other forms of organizational success, such as customer satisfaction or employee turnover rates.

Customer Satisfaction

The measure of how well a company's products or services meet or exceed customer expectations.

Balanced Scorecard

A strategic planning and management system used to align business activities with the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.