Customer Complaints Should Be ________

question 49

Multiple Choice

Customer complaints should be ________.

• A) Acknowledged and responded to politely
• B) Politely ignored
• C) Carefully listened to, but not responded to
• D) Not taken seriously
• E) Overlooked

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Definitions:

Functional Chimney

A metaphor describing organizational silos where departments function independently but lack inter-departmental communication.

Team Building

Activities and exercises aimed at enhancing social relations and defining roles within teams, often involving collaborative tasks.

Self-managed Team

A group of employees who are responsible for managing and overseeing their own work without direct supervision.

Self-managing Teams

Groups of employees that operate without the traditional supervision, making decisions and controlling their work independently.