For Twenty Years,Jim Was a Customer Service Representation at a Call

question 132

Multiple Choice

For twenty years,Jim was a customer service representation at a call center in Minnesota.In order to save money,his firm moved the call center to India and laid off Jim two years ago.Jim has been unable to find a similar job anywhere.Jim's unemployment is best classified as

• A)cyclical.
• B)transported.
• C)structural.
• D)frictional.
• E)competitive.

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Definitions:

Necessary and Sufficient Features

Criteria or conditions that must be present for a classification or definition to apply, and alone are enough to ensure the application of that classification or definition.

Knowledge-Based Approach

A methodology that focuses on using knowledge as the primary resource for problem solving, decision making, and inference making.

Restaurant Script

A cognitive framework representing the sequence of actions and behaviors expected when dining in a restaurant.

Waiter

A person who serves food and beverages to customers in dining establishments.