For Twenty Years,Jim Was a Customer Service Representation at a Call

question 132

Multiple Choice

For twenty years,Jim was a customer service representation at a call center in Minnesota.In order to save money,his firm moved the call center to India and laid off Jim two years ago.Jim has been unable to find a similar job anywhere.Jim's unemployment is best classified as

• A)cyclical.
• B)transported.
• C)structural.
• D)frictional.
• E)competitive.

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Definitions:

Minimum Data Set

A standardized set of clinical and functional status elements that forms the foundation of the comprehensive assessment for all residents of long-term care facilities or settings.

Nursing Center

A facility or service that focuses on providing nursing care and medical attention for individuals who require it, often in a community setting.

Adult Day Care

A service providing supervised care and social activities for adults during the daytime, often for those with disabilities or dementia.

Primary Care

First contact in a given episode of illness that leads to a decision regarding a course of action to resolve the health problem.