Examlex
Who gains from a price support? Who loses? Explain how the size of the gain compares to the size of the loss.
Service Quality
The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.
Empathy
The ability to understand and share the feelings of another person.
Service Quality
The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.
Tangibility
The physical existence of a product, making it possible to touch, see, and directly experience it.
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