Businesses Have Effectively Used Behavior Modeling to Help New Employees

question 496

Multiple Choice

Businesses have effectively used behavior modeling to help new employees learn all of the following except

• A) communication skills.
• B) technology skills.
• C) sales skills.
• D) customer service skills.

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Definitions:

Team Effectiveness

The degree to which a team is able to achieve its goals, meet its objectives, and successfully complete assigned tasks.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, encompassing the biological, emotional, social, and cognitive forces that activate behavior.

Relationship-Threatening Information

Information that potentially harms or destabilizes interpersonal relationships within an organization or group.

Task Conflict

Refers to disagreements among group members related to the content and outcomes of the task being performed.