When Performance Appraisal Is Based Only on the Employee's Latest

question 27

Multiple Choice

When performance appraisal is based only on the employee's latest behavior,which may not be indicative of her overall performance,the employer is committing

• A) a severity error.
• B) a recency error.
• C) 360-degree feedback.
• D) a halo error.

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Definitions:

Lawn Care

Maintenance services focused on the health and aesthetics of private and public lawns, including mowing, fertilization, weed control, and pest management.

Service Quality

An assessment of how well a delivered service matches the customer's expectations, including aspects like reliability, responsiveness, and empathy.

Selling Process

A series of steps taken by a salesperson to persuade potential buyers to purchase a product or service, beginning with prospecting and concluding with closing the sale.

Service Quality

The perception of the degree to which a service meets or exceeds customer expectations.