Several Years Ago,Seventh National Bank Set Up a Large Customer

question 44

Multiple Choice

Several years ago,Seventh National Bank set up a large customer service facility in India and hired English-speaking operators to handle questions from customers.Now,although the bank forecasts continued growth,the human resource department is planning for fewer workers in India.What changes in its customer facility is most likely in this situation?

• A) The bank will switch to exporting these services to customers from its home office.
• B) The facility is moving to a higher-wage country.
• C) The bank does not intend to continue this service to customers.
• D) The bank is expecting the workers to handle each call faster.
• E) The facility is automating the process of answering routine questions.

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Definitions:

Fears and Anxieties

Psychological conditions characterized by intense feelings of dread or apprehension often due to perceived threats or vulnerabilities.

Aggressive Behaviour

Actions intended to harm or cause damage to another individual either physically or psychologically.

Gestalt Therapy

A form of psychotherapy focusing on self-awareness and understanding the present context through the holistic connection between an individual and their environment.

Conduct Disorder

A mental health disorder characterized by a repetitive and persistent pattern of behavior that violates the basic rights of others or major age-appropriate societal norms or rules.