Jupiter Systems,an Information Technology Company,determines That Most Problems Handled by Employees

question 10

Multiple Choice

Jupiter Systems,an information technology company,determines that most problems handled by employees at its help desk can be resolved within 20 minutes.The company sets 20 minutes as the standard time for resolving a customer problem.If an employee solves a customer's problem in less than 20 minutes,the employee still earns 20 minutes' worth of wages.Which of the following payment methods does this scenario illustrate?

• A) piecework plan
• B) differential plan
• C) standard hour plan
• D) merit pay
• E) performance bonus

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Definitions:

Enterokinase

Intestinal proteolytic enzyme that converts trypsinogen into trypsin.

Trypsinogen

An inactive enzyme precursor produced in the pancreas, that, once activated to trypsin, plays a key role in the digestion of proteins in the small intestine.

Cholecystokinin

Cholecystokinin is a hormone produced by the cells of the duodenum, involved in stimulating the digestion of fat and protein by triggering the gallbladder to release bile and the pancreas to secrete enzymes.

Gallbladder

A small, pear-shaped organ located beneath the liver, which stores and concentrates bile, a digestive fluid produced by the liver.