Which of the Following Is a Measure of Customer Satisfaction

question 30

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

• A) promptness in handling claims
• B) the average unemployment compensation payment
• C) per capita (average)merit increases
• D) the benefit cost per payroll dollar
• E) the percentage of sick leave to total pay

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Definitions:

Remote Assistance

A feature or service that allows a user to get help from another user over a network, often used for troubleshooting.

HomeGroup

A feature in Windows that allows PCs on a home network to easily share files and printers.

Communications Channels

Communications channels refer to the various methods or pathways through which information is transmitted from sender to receiver, including digital, verbal, and written mediums.

Cellular Radio

A wireless communication technology that uses radio waves to provide mobile telephony and data services.