Pamela,the Manager of an Electronics Store in California,gives Her Staff

question 58

Multiple Choice

Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques is Pamela implementing in her store?

• A) job sharing
• B) job extension
• C) job rotation
• D) job enrichment
• E) job evaluation

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Definitions:

Directive Leadership

A leadership style characterized by clear and authoritative instruction and direction, with a focus on controlling activities and outcomes.

House's Path-Goal Leadership Model

A theory suggesting that the leadership style should be tailored to the environmental and employee characteristics, focusing on enhancing employee motivation, satisfaction, and performance.

Scheduling Work

The process of organizing tasks, activities, and resources efficiently over a given timeframe to ensure timely completion.

Lost Opportunities

Situations or instances where potential benefits or gains were not realized due to missed or unexploited chances.