Best Appliances Wants to Improve the Quality of and Lower

question 68

True/False

Best Appliances wants to improve the quality of and lower the costs in its service department.A strategy being considered involves directing technicians on exactly how to complete service calls,which should improve customer service in addition to lowering labor costs.In addition,the technicians will work under a contract so the company doesn't have to pay the employer's share of Social Security for those workers.Is this a possible strategy for Best Appliances to employ?

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