Which of the Following Is Not One of the Perspectives

question 39

Multiple Choice

Which of the following is not one of the perspectives used to analyze performance using the balanced scorecard?

• A)Customer
• B)Financial/owners
• C)Internal process
• D)Number of employees
• E)Innovation and learning

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Definitions:

Gold Mine

A site or mine from which gold is extracted; metaphorically, a source of wealth or a valuable resource.

Office Building

A structure designed primarily for the purpose of housing offices and businesses, providing a workspace for employees and services for clients.

Assembly Line

A production process that breaks down the manufacture of a good into steps that are completed in a pre-defined sequence, often on a conveyor belt, to increase efficiency.

Opportunity Cost

The neglect of possible enhancements from other avenues when one direction is pursued.