You Work at a Call Center of a Large Bank

question 30

True/False

You work at a call center of a large bank where you answer credit card services related questions from customers. Lately, you have noticed an increased number of customers enquiring if you had initiated a call. There can be a scam in progress.

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Definitions:

Gay or Lesbian

Gay or lesbian describes individuals who are romantically or sexually attracted to people of the same sex.

Instrumental Support

Assistance provided to an individual in the form of tangible help or services, such as financial aid or physical help.

Tangible

That which can be perceived by touch or is materially real and concrete, as opposed to abstract concepts.

Self-Actualizing

refers to the realization or fulfillment of one's talents and potentialities, especially considered as a drive or need present in everyone.