While Gathering Requirements for a System That Assists Tech Support

question 72

True/False

While gathering requirements for a system that assists tech support people, you create a list of conditions and the recommended responses. This list of conditions and responses can form the basis of a knowledge-base for a robotics system.

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Definitions:

Affiliation Goal

An individual's drive to belong or be connected to others, often influencing their behavior and choices.

Injunctive Norms

Social rules that define what behaviors are perceived as acceptable or unacceptable within a society or group.

Subjective Norms

Individual beliefs about whether people important to them approve or disapprove of a specific behavior, influencing their intentions and actions.

Peer Pressure

The influence exerted by a peer group in encouraging a person to change their attitudes, values, or behaviors to conform to group norms.