Which of the Following Occurs When Companies Bill Consumers for Optional

question 44

Multiple Choice

Which of the following occurs when companies bill consumers for optional services that the consumers did not order?

• A) Slamming
• B) Cramming
• C) Stuffing
• D) Fraudulent adding
• E) Fraudulent transfer

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Definitions:

Decisions

The process of selecting among available options based on analysis and judgement to achieve a desired outcome.

Hard Facts

Objective, concrete information that is not influenced by feelings or interpretations.

Competitive Advantage

The unique attributes or circumstances that enable a business to outperform its competitors.

Evidence-Based Management

An approach to management based on the conscious use of the best available evidence to make decisions.