An Angry Customer Can Make You Angry Too

question 25

Multiple Choice

An angry customer can make you angry too. However, it is crucial that ________.

• A) You stay calm and ask the customer to explain the situation, not interrupting the customer as they speak
• B) You make your points to the customer
• C) You ensure that you continue to sell your product or service
• D) You win the argument
• E) None of the above

---

Definitions:

Exchange Rates

The value of one currency expressed in terms of another currency.

Technical Progress

Technical progress refers to the advancements in technology that increase the efficiency and productivity of processes, operations, and products within various industries.

Labor Redesign

Labor redesign involves the restructuring of work processes, roles, and responsibilities to improve efficiency, productivity, and employee satisfaction within an organization.

Specialization

Focusing on a narrow area of expertise or activity, allowing a business or individual to become a known expert in that area.