Customer Service After a Sale Is an Investment of Time

question 35

Multiple Choice

Customer service after a sale is an investment of time, money, and energy ________.

• A) That can have a very high return on investment
• B) That has no return on investment
• C) That 250 other people will share
• D) That has a low return on investment
• E) All of the above

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Definitions:

Transactional Leaders

Leaders who focus on the role of supervision, organization, and group performance; they are concerned with status quo and day-to-day progress toward goals, often employing a reward-punishment system.

Employee Satisfaction

The level of contentment employees feel regarding their job and workplace conditions, which can impact productivity and loyalty.

Bartering

A system of exchange in which participants in a transaction directly trade goods or services without using a medium of exchange, such as money.

Democratic Leader

A leadership style in which the leader makes decisions based on the input and consensus of the group, promoting participation and equality among team members.