An Angry Customer Can Make You Angry Too

question 25

Multiple Choice

An angry customer can make you angry too. However, it is crucial that ________.

• A) You stay calm and ask the customer to explain the situation, not interrupting the customer as they speak
• B) You make your points to the customer
• C) You ensure that you continue to sell your product or service
• D) You win the argument
• E) None of the above

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Definitions:

Action Potential

A temporary reversal of the electrical polarity of the cell membrane that travels along a neuron, enabling the transmission of nerve impulses.

Neurotransmitters

Chemical substances in the nervous system that transmit signals from one neuron to another across synapses.

Terminal Buttons

The small knobs at the end of an axon that release chemicals known as neurotransmitters, which transmit signals to other neurons.

Myelin Sheath

A fatty layer that surrounds the axons of some neurons, providing insulation and improving the speed and efficiency of neural signal transmission.