What Should You Do When a Customer Raises Objections During

question 6

Multiple Choice

What should you do when a customer raises objections during a sales call?

• A) Acknowledge objections as they arise and respond to them.
• B) Ignore them; the customer will forget about them by the time the call is over.
• C) Shorten the sales call; don't waste time on a customer who has objections to your product or service.
• D) Pretend that you didn't hear the customer.
• E) Convince the customer they are wrong.

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Definitions:

Self-Transcendence

The process of overcoming the self and its limitations to achieve a wider sense of belonging, meaning, or connection with the universe, humanity, or a higher entity.

Psychoanalysis

Freud’s theory of personality that attributes thoughts and actions to unconscious motives and conflicts; the techniques used in treating psychological disorders by seeking to expose and interpret unconscious tensions.

Free Association

In psychoanalysis, a method of exploring the unconscious in which the person relaxes and says whatever comes to mind, no matter how trivial or embarrassing.

Self-Actualization

The process by which individuals realize their fullest potential, achieving their personal, creative, and intellectual capabilities and aspirations.