When You Sell, You Should Always Listen Carefully to Customer

question 14

Multiple Choice

When you sell, you should always listen carefully to customer complaints, because ________.

• A) it's better to have customers complain to you than to other people
• B) customers are happier when you listen to them
• C) they provide invaluable information about how to improve the product or service
• D) the "buck" stops here

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Definitions:

Accounting Break-Even

The point at which total revenues equal total expenses, and the company generates neither profit nor loss from operations.

Depreciation Expense

The portion of the cost of a fixed asset that is considered as an expense due to its use, wear and tear, or obsolescence over its useful life.

Tax Rate

The metric used to figure out the tax obligation of individuals and corporate entities.

Discount Rate

The interest rate charged to commercial banks and other depository institutions on loans they receive from their regional Federal Reserve Bank's lending facility.