Which of the Following Is not an Example of Customer

question 2

Multiple Choice

Which of the following is not an example of customer service?

• A) Suggest a less expensive product that will meet the customer's need.
• B) Deliver the product on time.
• C) Keep a customer on hold indefinitely.
• D) Help customers carry their purchases to their vehicles.

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Definitions:

Evaluate Decision Outcomes

The process of assessing the results of decision-making by analyzing the extent to which intended goals were achieved and understanding the impact of the decisions.

Preferred Solution

The most desired outcome or method for solving a problem or addressing a situation, often chosen based on effectiveness and feasibility.

Ambiguity

Ambiguity refers to the quality of being open to more than one interpretation, lack of clarity or definiteness, which can lead to confusion or misunderstanding in communication or decision-making.

Bounded Rationality

The concept that decision-making is limited by the information available, cognitive limitations of the mind, and the finite amount of time available to make a decision.