An Angry Customer Can Make You Angry Too

question 19

Multiple Choice

An angry customer can make you angry too. However, it is crucial that ________.

• A) you ensure you continue to sell your product or service
• B) you stay calm, ask the customer to explain the situation, and do not interrupt the customer as she speaks
• C) you make your points to the customer
• D) once the sale is made, you do not go back to this person

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Definitions:

Old Saint Peter's

A basilica that once stood on the spot where the Basilica of Saint Peter in Vatican City is located today, originally constructed during the 4th century.

San Vitale

An important early Christian Byzantine basilica in Ravenna, Italy, known for its rich mosaics and significance in the development of Byzantine architecture.

Palatine Chapel

A historic chapel in Aachen, Germany, serving as a part of the Aachen Cathedral and notable for its Carolingian architecture.

Artistic Tradition

The transmission of customs, styles, and techniques within art from generation to generation, often within a specific culture or community.