Examlex
Explain the difference between features and benefits and how it applies to sales.
Congruence
Refers to the alignment or agreement between one’s internal feelings and external expressions, often highlighted in therapeutic relationships.
Spontaneity
The quality of being spontaneous; acting on impulse or without premeditation.
Supporting Nonverbal Behaviors
Nonverbal actions or gestures that reinforce verbal communication and show empathy or understanding towards others.
Empathic Responding
The act of responding to another's emotional state by understanding, feeling, and communicating that understanding back to them.
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