Mini-Case 17-4: Plumbers Don't Want Recognition

question 38

Multiple Choice

Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-Which of the following statements about a company's culture is false?

• A)Company culture manifests itself in a variety of ways, from how workers dress and act to the language they use.
• B)As a company grows larger, its culture tends to remain constant.
• C)Culture arises from an entrepreneur's consistent and relentless pursuit of a set of core values that everyone in the company can believe in.
• D)All of the above

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Definitions:

Statistical Control Chart

A tool used in manufacturing and business processes to plot data points over time and identify variances from the norm to detect and control predictable behaviors within a process.

Labour Efficiency Variance

A measure used in budgeting and accounting to analyze the difference between the actual hours worked and the standard hours expected for a task.

Critical Values

Specific points on a statistical distribution that are used to decide whether to reject the null hypothesis in hypothesis testing.

Materials Account

An account used to track the cost of raw materials that are bought and used during production processes.