An Entrepreneur Can Potentially Improve Collections By

question 131

Multiple Choice

An entrepreneur can potentially improve collections by:

• A) contacting the customer once the bill becomes past due to verify they have received the bill and that it is accurate.
• B) negotiate payment if the customer is unable to pay the full amount on time.
• C) developing a rapport with the customer that will lead to prompt payment.
• D) all the above

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Definitions:

Display Rules

Culturally determined guidelines that govern the management and expression of emotions in various social situations.

Emotions

Powerful, largely uncontrollable feelings, accompanied by physiological changes.

Norms

Guidelines or rules of behavior that are considered acceptable in a group or society.

Personal Space

The physical area surrounding an individual that they regard as psychologically theirs, invasion of which can lead to discomfort or anxiety.