All of the Following Are Effective Ways to Encourage Customers

question 132

Multiple Choice

All of the following are effective ways to encourage customers to return to a site except ________.

• A)offer "frequent buyer" programs
• B)clearly state prices and shipping charges
• C)advertise with "pop-ups"
• D)provide a search function

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Definitions:

Normative Influence

Pressure to conform to the expectations or norms of a group, affecting individuals’ behavior and attitudes.

Personal Standards

Individual beliefs or rules about the level of performance or behavior one should achieve or adhere to.

Hazing

Activities involving harassment, abuse, or humiliation used as a way of initiating a person into a group.

Self-Awareness

The conscious knowledge of one’s own character, feelings, motives, and desires.