In Your Training Program, You Stress to All New Employees

question 94

Multiple Choice

In your training program, you stress to all new employees the importance of customer satisfaction, citing the fact that ________ of the average company's sales come from present customers.

• A)a small amount
• B)about one-half
• C)a majority
• D)an undetermined percentage

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Definitions:

Agnosia

A neurological disorder marked by the inability to recognize and identify objects, people, sounds, or shapes, despite intact sensory faculties.

Neurogenesis

The process of forming new neurons in the brain, which occurs during prenatal development as well as in certain areas of the adult brain throughout a person's life.

Stem Cells

Undifferentiated cells that have the potential to develop into different cell types, used in medical research and treatment.

Differentiate

To recognize or ascertain what makes someone or something distinct or different compared to others.