The Process of Systematically Creating the Optimum Experience for Customers

question 26

Multiple Choice

The process of systematically creating the optimum experience for customers every time they interact with the company is ________.

• A)total quality management (TQM)
• B)time compression management (TCM)
• C)customer experience management (CEM)
• D)guerilla marketing

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Definitions:

Work Through Fears

The process of facing, understanding, and overcoming one’s anxieties or phobias.

NAEYC

The National Association for the Education of Young Children, a professional organization in the United States that advocates for high-quality early childhood education.

Education

The act of getting or providing structured learning, particularly in an educational institution like a school or university.

Young Children

Typically refers to children in the early stages of life, often considered to be those under the age of eight.