The Key Ingredient in the Superior Customer Service Equation Is

question 9

Multiple Choice

The key ingredient in the superior customer service equation is ________.

• A)state-of-the-art equipment
• B)standards and measurements of customer service
• C)the support of managers
• D)friendly, courteous, well-trained people delivering customer service

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Definitions:

Market Price

The existing value at which an asset or service may be sold or acquired in a trading environment.

Sellers

Individuals or entities that offer goods or services for sale.

Willing Supplier

An entity or individual that is ready and able to provide goods or services at a certain price.

Producer Surplus

The difference between the amount producers are willing to accept for a good or service versus what they actually receive in the market.