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Mini-Case 17-4: Plumbers Don't Want Recognition

question 82

Multiple Choice

Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-The job ________ design strategy adds more tasks to a job to broaden its scope.

Definitions:

Customer Characteristics

Attributes or features that define different groups of buyers, including demographic, psychographic, and behavioral factors.

Customer Analysis

The process of examining and interpreting data about customers to understand their preferences, behaviors, and demographics.

Frozen Prepared Foods

Pre-cooked meals that are preserved through freezing and can be reheated for consumption.

Frozen Food Market

Refers to the commercial sector involved in the production, distribution, and sale of pre-cooked and preserved food products that are stored and sold frozen.